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troy_7504
Participant
Aug 16, 2026 2:45 AM UTC
Answered

Can't Log-in to Adobe Acrobat

I just got a new subscription to Adobe and downloaded Acrobat.

But when asked to sign-in, I complete the sign-in and then it continues to ask me to sign-in. I’ve tried sign-in with my email and a code, with my email and password and even direct with “Continue with Google” option.

All appear successful, but the then the log-in pop-up opens again asking me to sign-in.

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Aug 17, 2026 9:32 AM UTC

    Hi troy_7504,


    Thank you for reaching out, and sorry for the trouble this has caused.


     Please try reinstalling the application using the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  

    If you continue to experience the same behaviour, please try the following steps:

    • Press the Start key and type Services. Then press Enter to open the Services manager.

    • In the list of Services, select Credential Manager.

    • Select Restart.


    Let us know how it goes.


    Thanks,

    Meenakshi


    ^MN

    View reply

    3 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Aug 17, 2026 9:32 AM UTC

    Hi troy_7504,


    Thank you for reaching out, and sorry for the trouble this has caused.


     Please try reinstalling the application using the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  

    If you continue to experience the same behaviour, please try the following steps:

    • Press the Start key and type Services. Then press Enter to open the Services manager.

    • In the list of Services, select Credential Manager.

    • Select Restart.


    Let us know how it goes.


    Thanks,

    Meenakshi


    ^MN

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    helpful_determinationed4f
    Participating Frequently
    Aug 16, 2026 9:28 AM UTC

    It sounds like struck in a sign-in loop in your Adobe Acrobat. So, try signing out your account in Adobe Acrobat, restart your system, and again open Acrobat and sign-in again your account with this. If that doesn’t work, clearing its login/cache data or reinstalling Acrobat may help and may resolve your problem. 

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    John
    justlearn
    Community Expert
    justlearnCommunity Expert
    Community Expert
    Aug 16, 2026 9:22 AM UTC

    ​@troy_7504 sorry to hear that you are having issues logging into Acrobat. Are you trying to open Acrobat from the desktop or web version or on your mobile device? 

    First, sign out of your account using the profile icon in the top-right corner of your Creative Cloud Desktop Application, quit Creative Cloud entirely, and then relaunch the application to sign back in.


    Once you are successfully logged into Creative Cloud, with the correct Adobe ID and email that you bought your new subscription. Open Acrobat again, and it should automatically inherit your active license without prompting you to log in. Should. 

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