customers42555637

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Can't login to Adobe Licensing Site - LWS

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I get the message "Adobe does not recognize you as an authorized user of this web site". I then went and reset my password and still cannot login.. very frustrating. I just bought another 10 TLP Adobe Acrobat licenses that I can't deploy... The support chat seems to be to busy to help as well. NOT thrilled with Adobe's support options. Sometimes you need to be able call someone. This is for a business not home stuff.

General troubleshooting

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AdorobatCorrect answer

Participating Frequently

Hi Customers,

Please contact our support using this link: Contact Customer Care . Make sure you are logged in using your Adobe ID before contacting support.

Thanks,

Shivam

AdorobatCorrect answer

Participating Frequently

Hi Customers,

Please contact our support using this link: Contact Customer Care . Make sure you are logged in using your Adobe ID before contacting support.

Thanks,

Shivam

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mickaelm18729053

Participant

Hi Shivam,

I had the same problem this morning, I work for Adobe, and i can't access to LWS this morning. I have this message

I really need my access urgently because i use each day LWS. Who can help me? What type of request i have to use?

Thank you for your quick answer

Regards

Mickael

[Moderator: Personal information removed]

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Community Expert

Community Expert

If you work for Adobe then you should be able to report this internally... There seem to be all kinds of problems with Adobe's website today.

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