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Participant
November 7, 2023
Question

Can’t open ANY PDF file

  • November 7, 2023
  • 1 reply
  • 429 views

I have been using Adobe to open and edit PDF files forever. Suddenly, as of a few days ago, I can't open any file at all. When I click on a file, the Adobe icon shows (on my Mac) but nothing opens

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    1 reply

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    November 7, 2023

    Hi,

    can you confirm the exact version of your operating system and software?

    Did you update/upgrade/install anything just before it stopped working?

    Is the software up to date in the Creative Cloud App?

    Can you check if there is a reason for the failure?

    • 1. Open the Finder app on your Mac
    • 2. Go to the /Applications/Utilities/ folder
    • 3. Find and open the Console app
    • 4. In the Console app, click on “System Log Queries” in the toolbar
    • 5. You’ll see a list of different types of logs you can view. Choose a relevant log for Acrbat at the time you tried to open it.
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