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karenr24691728
Participant
April 8, 2018
Question

Can't open any PDF file. Get error report, says problem with software PLS HELP!

  • April 8, 2018
  • 3 replies
  • 2984 views

I just tried to open PDF files and I cant get one to open, or any of the old ones I have stored on my computer. I have MacOS Sierra 10.12. I don't know what happned but I tried to reinstall Acrobat and when it got to a certain point it told me that there was a higher version found and the instaillation would terminate. So I am stuck Please HELP.

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3 replies

AnandSri
AnandSri
Legend
May 27, 2018

Hello Karenr,

Sorry for the delayed response and inconvenience caused. Please check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after installing the updates and see if this brings any difference.

If the issue persists, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install latest Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

You can also refer and try the suggestions from the following Adobe URL Can't open PDF

Let us know how it goes and share your findings.

Regards,

Anand Sri.

K
karenr24691728Author
Participant
April 9, 2018

Is there anyone that can help with my situation?

try67
Community Expert
try67Community Expert
Community Expert
April 8, 2018

Your description is not very clear. Do you have Adobe Acrobat or Adobe Reader installed, or not? If so, what version?

K
karenr24691728Author
Participant
April 8, 2018

I have adobe acrobat I am not sure what version. I don't know how to check that. All I know is that I cannot open any PDF file.

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