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George31111505ps70
Participant
July 16, 2023
Answered

Can't open files.

  • July 16, 2023
  • 2 replies
  • 343 views

I can no longer get to my files without signing up for another free trial. Once I X the trial offer, my files close out.

 

 

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi @George31111505ps70 

 

You are probably opening the files saved on Adobe Cloud storage using Acrobat Pro (free trial). If the trial has ended post 7 days, you won't be able to use the app or access files through it. It's a paid product.

 

Better to uninstall Acrobat Pro and download Acrobat Reader freeware to open/view and annotate the pdf.

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

 

Thanks,

Akanchha

2 replies

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
August 1, 2023

Hi @George31111505ps70 

 

You are probably opening the files saved on Adobe Cloud storage using Acrobat Pro (free trial). If the trial has ended post 7 days, you won't be able to use the app or access files through it. It's a paid product.

 

Better to uninstall Acrobat Pro and download Acrobat Reader freeware to open/view and annotate the pdf.

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

 

Thanks,

Akanchha

    mariahweyne
    mariahweyne
    Inspiring
    July 17, 2023

    Install Acrobat Reader - Adobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

    This one is free but has limited capabilities.

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