Can`t open files sent to other computers ( Acrobat DC)

Correction I meant "Adobe Fill & Sign" not Adobe Fill & Save

Hi Rdessewffy,

Assuming that you created the form with Adobe Acrobat Pro DC, have you tried saving the file first as "Optimized" in order to be able to use it in tablets and mobile devices?

Does this PDF form has any document scripts and/or calculated fields?

Maybe your form does not have any document scripts, but if it does, it  will not work when  the form is exported into a mobile device (someone correct me if I am wrong please); calculated fields will work  in your mobile device if you apply them through hidden fields, not as document scripts.

That being said, would saving the file as shown in the steps below help in anyway to accomplish your goal?

I don't have on hand the link that I read a few months ago,  but I read in an article that you can save your pdf documents with this "Save As--> Reader Extended" option.

It will allow your  users to save a copy, fill and/or sign that form in their mobile device with the free Adobe Reader DC app (it is not necessary to use a paid subscription to do this.

Saving your document  in reader extended also allows Desktop users to open , view, fill and sign the form with older Acrobat versions (that is,  if they cannot afford a paid subscription at this time like using Acrobat Pro DC if your intent is to also grant those users with the ability to edit and create changes in the original document).

The mobile users, however, will need to also  install the Adobe Fill & Save free app in their mobile device(s) if the form requires to be filled, signed and/or to initial any fields.

Hi Rdessewffy,

I understand the situation, as described above you are not able to open the pdf file on the system as it gives you the error to buy the Adobe Acrobat DC.

In the screenshot attached above you have selected Drive PDF Viewer which is different from Adobe Acrobat Services. Please select Adobe Acrobat on the right and then click on always to make it the default program to open the PDF files.

• If you don't have the Adobe Reader (Free Service) installed, you can get it installed on the computer as suggested by "jane-e" through this link- Adobe Acrobat Reader DC Install for all versions
  Note: If Adobe Acrobat DC is already installed on the computer, you don't need to install the Adobe Reader.
• You may also follow the link - Install Acrobat and Reader updates for the latest updates.

I hope this will help, keep us updated with the results.

Regards,

Amal

Did you create the file with Adobe Acrobat DC?

The free Adobe (Acrobat) Reader should be sufficient. Make sure the recipients are actually using this application, though, and not something else. Many people think they use Reader when in fact they open the file elsewhere, most likely inside a browser window.