Can't print on my thermal printer

Forum|Forum|4 years ago
February 22, 2022
2 replies
3618 views

am using my Brother PJ-762 PocketJet 7 printer to print all my files but am unable to print from Acrobat

Looks like Acrobat doesn't support thermal printers.

Need help

Print and prepress

This topic has been closed for replies.

J

johncruAuthor

Participating Frequently

hello guys. am reporting another issue we are getting after updating iphone or acrobat laptop app.

We have bill invoices that we scan using Adobe iphone app then create a pdf out of it and then open that pdf in our macbook air. File is working fine but as we try to print it using any printer it just gets stuck.

We have to force quit Adobe and then try again. It is becoming very difficult for scanned pdf to be printed.

sometimes we need for edit so we have to open in laptop.

please help

Krutikka D

Community Manager

Hello @johncru

I hope you're doing great, and sorry for the issue you're experiencing.

As checked, I cannot see any active subscription on this account. If you've purchased the subscription through any other email address, kindly share it with me via private message.

To send a private message, click on my Profile name > Tap on send message on the right of the profile.

Also, could you please help me with a few details to help you better: -

1. Application name and version.

2. OS version.

3. A screenshot of the error message or video of your workflow.

I am hoping to hear from you soon.

Regards,

Krutikka

J

johncruAuthor

Participating Frequently

i use a iphone12 and macbook air seeing no error but seeing a blank page when print from macbook,adobe app after scaning invoice from scan iphone app

we have like around 200 licences for professional adobe

need urgent update from adobe

Amal.

Community Manager

Hi Johncruise

Hope you are doing well and sorry to hear that

What happens when you try to print the PDF? Do you get any error message? If yes please share the screenshot of the same for a better understanding. Also, a small video recording of the issue would be very helpful.

Please check for any missing/pending update for printer driver and firmware and try updating them also make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

Also please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Regards

Amal

J

johncruAuthor

Participating Frequently

Blank page is printed from printer. What can I send you? Please help me out here. Several of our retail partners are also also complainting regarding adobe