Participant

Question

Can't print to PDF because of "Calibri not found" error?

This is the stupid msg i get when trying to print even when i can't find that font anywhere in my doc. (and it's on my system)

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%%[ ProductName: Distiller ]%%

Calibri not found, using Courier.

%%[ Error: invalidfont; OffendingCommand: show ]%%

Stack:

( )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

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so the doc will not print - only this text msg. any solutions?

thanks.

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Community Expert

which acrobat version?

what os?

Participant

KGlad -- it's Acrobat 9 and WIN 10

thanks for taking time.

Ron

Community Expert

win 10 isn't compatible with acrobat 9 so many users have problems.

you could try:

1. update acrobat 9 to the last update available, http://www.adobe.com/downloads/updates/

3. you could try a non-adobe print to pdf option. i used doPDF years ago, http://www.techsupportalert.com/best-free-pdf-writer-software.htm

4. if all those fail for you, you could uninstall (including preferences) using the control panel, clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall using compatibility mode

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