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October 2, 2023
Question

Can't remove or add signatures on the fill and sign

  • October 2, 2023
  • 1 reply
  • 646 views

I'm using fill and sign for a document. I added a signature, but want to add a different one. There is only one option for one signature, and when I try to click the "x" next to it, it doesn't do anything. I cannot change the signature nor add a new one. In the screenshot, the "x" is greyed out because I used the snipping tool, it is not greyed out when I try to click it. How do I remove this signature and add a new one? Am I really only able to have one signature stored at a time, and unable to delete it?

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1 reply

Amal.
Legend
October 5, 2023

Hi @Jason32413873zq9b 

 

Hope you are doing well and thanks for reaching out.

 

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

Regards
Amal