Can't save a PDF to my Adobe Cloud Storage

I'm trying to save a PDF to my Adobe Cloud Storage.

It starts the process and commences the saving process.

Once it gets to 5% it stays on this level for about 5 minutes or so.

Then I get the following message:

An error occurred while trying to access the service

Participant

Im still having this issue. When saving it just creates another copy of the original and doesnt save notations.

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Legend

Sorry for the delayed response and the troubled experience.

This issue may occur due to a few main reasons:

1. Adobe Services is intermittent or is down.

2. If you have an Enterprise account, Cloud storage is disabled.

3. You have a managed network, which may be blocking traffic to Adobe Cloud.

If you are still experiencing the issue, we would require a Wireshark log and a video recording of your workflow.

Let us know if you have any questions while you provide us with the requested information.

~Tariq

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Participant

Im having this issue as well. Just says coping to adobe cloud, but doesnt save. Need help asap.

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Participant

Surprised and disappointed that no one from Adobe has responded on this issue

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