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gabrielt75183598
gabrielt75183598
Participant
May 20, 2020
Question

Can't save: read-only problem

  • May 20, 2020
  • 5 replies
  • 4677 views

I have an issue saving pdf files, but not all of them. For some reason, it gives me this error message once in a while : "Can't save: The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

 

Then I get a blank page, and I lose all the modifications I made on the pdf. I can't save it, and most of the time, I just try to copy and paste everything I added to the document to another copy. 

 

I'm using Adobe acrobat reader dc version 2020.009.20063 on Mac Os. 

 

What can I do?

This topic has been closed for replies.

5 replies

H
Hector34359424qevy
Participant
December 19, 2023

Hello I have the same issue with a end user

 

M
Mike336918213zqa
Participant
November 17, 2023

Try this: https://x.com/xPr0grammer/status/1725593758148825094?s=20

Dewaldt5E28
Dewaldt5E28
Participating Frequently
July 8, 2023

See the solution here 

 

https://youtu.be/Z5vh6kQ_vHU

Amal.
Amal.
Legend
June 2, 2020

Hi there

 

++ Adding on tot he discussion

 

Please try to update the application to the new version 20.009.20065 go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

 

A
Adobe Employee
abhisi
Adobe Employee
May 21, 2020

Hi gabrielt75183598

Thank you for reaching out to us. Sorry for the inconvenience you are facing.
This might be happening because you are trying to edit and save  READ ONLY PDF file. You can make it READ AND WRITE PDF file by using the following steps:

- Right click on PDF file> Get Info>Click the "Sharing & Permissions" drop-down arrow .

- Click the "Read only" option in the Privilege column for the desired user.

- then select "Read & Write and enter an administrator password if required.

- Make sure the "Locked" button is unchecked in General drop down arrow.

 

Please let us know if you still face the problem after using above steps.

Thanks,
Abhishek Ranjan Singh

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