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Participant
January 6, 2017
Answered

Can't save: "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

  • January 6, 2017
  • 31 replies
  • 297117 views

I've seen this issue all over the internet when I've searched for an answer. And it looks like it has been around for years. The only solution I've seen is to close the window pane in Windows. But what about for Mac users?

I just bought a new macbook pro. I had a 2011 macbook pro previously, with Acrobat Pro X. I backed up my computer in time machine, started up the new computer, and restored the old computer's data to the new one. Everything is the same and works fine except that I cannot save PDFs when I edit them. The only workaround I've found is to open a new folder, which  I can "save as" to the new location, but then I can't save future edits there unless I send them to yet another new folder.

The error message is: "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

This is driving me crazy. Someone please help.

Correct answer Citizen Zero

This worked for me

If your file/asset is in a folder that is synced with Google Drive, Drop Box, One drive or the like simply quit the backup/sync utility and then hit save on the file. Note: "Pausing" the sync may not allow a file save. You must quit the sync app.

31 replies

MichaelKazlow
Legend
January 8, 2017

I have occasionally seen this crop up but not regularly. Acrobat X is not really Sierra compatible. It mostly works, but maybe you are seeing where it does not.

Participant
January 8, 2017

Thank you. So does that mean that the solution is getting an updated version of Acrobat Pro?

MichaelKazlow
Legend
January 15, 2017

Download a trial of the new version and see if it still happens. I have seen this happen even with Acrobat DC but it is not a regular occurrence. I don't know if the problem is the software or the fact that my files are are constantly being synced to the cloud. It doesn't happen regularly, but it does happen more with Acrobat, but some other software once in a while.