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katie_3789
Participant
October 29, 2024
Question

Can't Save Word Documents After Install

  • October 29, 2024
  • 1 reply
  • 136 views

I have a separate vault for work documents. I was not signed into this vault when I downloaded Adobe Acrobat. I signed my document with Adobe, closed everything, and then signed into my vault to access my documents to continue working in Word. I clicked "save" a few minutes later. I then tried to exit the document and it asked if I wanted to save changes as if I hadn't already saved. I said yes and it would either give me an error (no error name or number) or flicker and bring my document back up as if it was unable to save. I closed the document and brought it back up and none of my changes saved. The only difference was Adobe adding things to Word 10 minutes before. I uninstalled everything I could find related to Adobe and still have this issue. The only thing that won't go away is adobegc_a05576 file. I've denied it all permissions and I am still having this issue. I can save documents outside of the vault, but nothing will save to the vault. Please help.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
February 18, 2025

Hi @katie_3789,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

In case you are still looking for a solution, you can try the steps here: 

Delete AdobeGC Files Manually:

  • Search for adobegc_a05576 and any similar files on your system.
  • The adobegc file is often found in C:\Program Files (x86)\Common Files\Adobe or C:\Users[Your Username]\AppData\Local\Adobe.
  • Delete the adobegc file manually from this location.

If you are unable to delete it, try restarting your computer and then attempt to delete the file again.

 

Since you mentioned that you can save documents outside the vault but not within it, there could be permission issues preventing your documents from saving to the vault. Here’s how to fix that:

  • Check Vault Permissions:

    • Open the folder containing your vault (usually the folder where your documents are stored).
    • Right-click on the vault folder and select Properties.
    • Go to the Security tab and ensure that your user account has full control permissions.
    • If you don’t have access, click Edit and grant Full Control for your user account.

  • Check Vault Sync Settings:

    • If your vault is connected to a cloud service (like OneDrive, Google Drive, etc.), check the sync settings. Sometimes, syncing issues can prevent file saving.
    • Pause or disconnect the vault from the cloud sync temporarily to see if this resolves the issue.

Hope this helps.


-Souvik

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