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IanIgniteDC
IanIgniteDC
Participating Frequently
April 16, 2024
Question

Can't see Recent Files on Acrobat Pro home page

  • April 16, 2024
  • 6 replies
  • 4351 views

Recently had to reinstall all Adobe apps on iMac (running Sonoma 14.4.1) and have been using normally for about a week and in Adobe Acrobat Pro (Version 2024.002.20687) I still can't see any recent files other than the "Welcome" PDF.

Have tried deleting preferences.

Am I missing something in Preferences panel?

    6 replies

    Ayush__Jain
    Adobe Employee
    Ayush__Jain
    Adobe Employee
    October 28, 2024

    Hi All,

     

    This has been worked upon and should be available with the next planned update.

    I will keep the thread posted as soon as its live.

     

    Thanks for your patience.

     

    Ayush Jain

    Acrobat Team

      jctremblay
      Community Expert
      jctremblayCommunity Expert
      Community Expert
      October 28, 2024

      Thanks @Ayush__Jain !

      The missing PDF in Recent section and the inability to Starred a PDF from OneDrive is now fixed in the latest release of Pro and Reader number: 2024.004.20219

        J
        JaneKD
        Participating Frequently
        October 31, 2024
        • This feature is now working for me with both local and Dropbox files. Thank you for making this a priority and addressing it!
        —Jane
          T
          tsiriniainar27728130
          Participant
          October 4, 2024

          It is now October 2024 (6months after the first report), and the ongoing issue with macOS remains unresolved!

          Is Adobe really so focused on pushing users toward Adobe Cloud that only recent files from the cloud are accessible, while local files are not?

           

          What is the solution to this issue?

          We are paying a significant amount for our yearly subscription, and yet no fix has been provided.

           

            IanIgniteDC
            IanIgniteDCAuthor
            Participating Frequently
            October 4, 2024
            Couldn't agree more!!! 6 months is a joke - really hampers my day to day
            use of Acrobat yet Adobe cranks up prices yet again!!!
              J
              justinaram
              Participant
              October 22, 2024

              I'm having the same issue. Any updates @Meenakshi Negi ?

              M
              mohammad_FreeUni
              Participant
              September 19, 2024

              I'm having the same issue.

              System: Mac Sonoma 14.6.1

              Acrobat PDF Pro, version 2024.002.21005

               

              Meenakshi_Negi
              Meenakshi_Negi
              Legend
              April 19, 2024

              Hi IanIgniteDC,

               

              Thank you for sharing the information.

              Please confirm the limit set for "Documents in recent used list" under application Preferences. Go to Menu > Preferences > Documents > Open Settings. Check the screenshot below for reference. 

               

               

               

              Also, let us know if the issue started after the recent update. 

               

              Thanks,

              Meenakshi

               

              IanIgniteDC
              IanIgniteDCAuthor
              Participating Frequently
              April 20, 2024

              Hi Meenakshi

               

              I can confirm my "Documents in recently used list" is set to 100.

               

              Also, yes - the issue has only started to since the most recent update.

               

              Regards

              Ian

                Amal.
                Amal.
                Legend
                April 22, 2024

                Hi there

                 

                Thank you for sharing the information and the logs, we have passed them to our engineering team for review.

                 

                We will be sharing the update as soon as we get any information.

                 

                Thanks for understanding

                 

                ~Amal

                Amal.
                Amal.
                Legend
                April 18, 2024

                Hi there

                 

                We are sorry to hear that.

                 

                try to repair the installation from the help menu (Win Only) and see if that works.

                 

                If it doesn't work, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

                 

                Regards
                Amal

                IanIgniteDC
                IanIgniteDCAuthor
                Participating Frequently
                April 18, 2024

                Hi Amal

                 

                Don't have the option on Mac to repair the installation. I've collected the Adobe CC logs and they can be downloaded from the link below:

                 

                https://www.dropbox.com/scl/fi/2eym8v2p36bq0lo77m7m5/AdobeLogs_20240419_094948_800-mac-GS.zxp?rlkey=bkoudu54nsk0mpmi9crnz2xe0&st=kzjov7of&dl=0

                Regards
                Ian

                  J
                  JaneKD
                  Participating Frequently
                  April 18, 2024

                  I am having the exact same issue, and can't find anything about it in the current knowledgebase. I found an old thread in which someone replied "it's no big deal" but for my workflow it's a big annoyance. I don't think you're missing anything. I think Adobe broke something with the latest update.

                   

                  Anyone out there who can give actual advice/a solution?

                  —Jane
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