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J
JensBrogaard
Participant
January 4, 2019
Question

Can't send email with Outlook 365

  • January 4, 2019
  • 1 reply
  • 1720 views

When I try to use Outlook 365 to send email from Acrobat DC - Acrobat stop and in the windows 10 log come up with a error:

Adgangsindstillingerne programspecifikke giver ikke Lokal Aktivering adgang til COM-serverprogrammet med CLSID

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

og APPID

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

for brugeren AC01\jb SID (S-1-5-21-3968862017-2011249322-1761855324-1001) fra adressen LocalHost (via LRPC), der kører i programbeholderen Ikke tilgængelig SID (Ikke tilgængelig). Denne sikkerhedstilladelse kan redigeres ved hjælp af administrationsværktøjet til komponenttjenester.

I need your help!!!

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
January 4, 2019

Hi JensBrogaard,

As per the issue description mentioned above, you are facing issue when trying to send pdf as an attachment using outlook 365, is that correct?

Could you let us know if there is any error message when trying to send pdf?

Also, let us know dot version of acrobat installed on the device? You may refer to the steps given in the following help document for the same:  Identify the product and its version for Acrobat and Reader DC

Also try the troubleshooting steps given in the following links:

Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Why can't I send pdf as attachment to email in Adobe Acrobat Reader DC from the program using Outlook?

Email from Adobe Acrobat DC not working

Thanks,

Shivam

J
JensBrogaardAuthor
Participant
January 9, 2019

Hi

Sorry the delay.

I have try to reinstall Offices 365 and Acrobat – but there are still not open to send from Acrobat to Outlook 365.

I attach file with system info from my Acrobat.

There is not coming any message when I try to send to Outlook.

In the backend in log comes this error:

Adgangsindstillingerne programspecifikke giver ikke Lokal Aktivering adgang til COM-serverprogrammet med CLSID

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

og APPID

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

for brugeren AC01\jb SID (S-1-5-21-3968862017-2011249322-1761855324-1001) fra adressen LocalHost (via LRPC), der kører i programbeholderen Ikke tilgængelig SID (Ikke tilgængelig). Denne sikkerhedstilladelse kan redigeres ved hjælp af administrationsværktøjet til komponenttjenester.

I hope you can tell me to do – because I use this method very must.

Venlig hilsen / Best Regards

  <file:///C:/Users/jb/AppData/Roaming/Microsoft/Signatures/AC-kunder-filer/image001.jpg>

Jens Brogaard

[moderator deleted private data]

Fra: Adorobat <forums_noreply@adobe.com>

Sendt: 4. januar 2019 15:21

Til: [email address removed by moderator]

Emne:  Can't send email with Outlook 365

Can't send email with Outlook 365

created by Adorobat <https://forums.adobe.com/people/Adorobat>  in Installing, Updating, & Subscribing to Acrobat - View the full discussion <https://forums.adobe.com/message/10848189#10848189>

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
January 10, 2019

Hi JensBrogaard,

Could you  let us know dot version of Acrobat  installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Alos, have you tried the troubleshooting steps given in the above mentioned links?

-Shivam

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