Can't transfer serial number to a new computer

Forum|Forum|4 years ago
November 23, 2021
1 reply
636 views

I have deactivated the app on my old computer and then when I try to install Acrobat XI Pro on my new computer it asks me to register the serial number.

When I enter the serial number it tells me "This serial number is already in use"

How do I get this app to my new computer?

Install update and subscribe to Acrobat

This topic has been closed for replies.

radzmar

Community Expert

If the deactivation on the old computer did not help, you may have to contact Adobe's support, to fix this for you. Make sure you didn't use the same serial on any another computer except the one you already have deactivated. Check the products in you Adobe Account https://account.adobe.com/products.