Skip to main content
T
Trine35596331762t
Participant
October 9, 2024
Question

Can't use Adobe Acrobat when I have opened a document

  • October 9, 2024
  • 1 reply
  • 359 views

For the past three days, I have been experiencing the following issue with Adobe Acrobat: Whenever I open a PDF file (regardless of which one), the “loading wheel” starts spinning, and I am unable to work in the program or close it. I have to “force quit” it using Command+Option+ESC. Both the program and my computer have been restarted multiple times, but this has not resolved the issue. There a no updates available. What can I do to use the program again?

This topic has been closed for replies.

1 reply

H
harmon_7296
Participant
October 9, 2024

Try this link (https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-going-into-not-responding-state-on-several-computers-after-latest-updates-from-august/td-p/14808755/page/4). This issue has been going on for a while(since August) and affecting many companies at large, however Adobe won't admit anything is wrong, so you have to go through these forums, good luck.

T
Trine35596331762tAuthor
Participant
October 10, 2024

I will try that - thank you very much harmon_7296 🙏

S
Adobe Employee
shaktikeshri
Adobe Employee
October 23, 2024

Hi @Trine35596331762t 

Did the solutions in the thread fixed the issue for you ?

 

Thanks,

Shakti K

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices