Can't use Reader on a PC where other users are licensed for Acrobat DC.

Question

In my organization, staff move around between workstations.  Some staff have Acrobat DC licenses, and some don't.  After an Acrobat DC licensed staff member logs into a PC, unlicensed users can no longer use Acrobat Reader.  When they open the app it prompts them for a login.  Are there any solutions for this?

Tariq Dar · Answer

Hi @matthewh45509,

Sorry for the delay in responding to your question and troubled experience.

This is to avoid user confusion about whether to use Acrobat and Reader for the Paid feature. Adobe now has a unified installer. If you have Reader and you bought a subscription with the same email ID, your Reader will convert into Full Acrobat.

If you are still waiting for an answer, let me know. I may have a workaround that we can test in your scenario. I can't guarantee a solution since we don't support Reader and Acrobat on the same machine, but we can try a workaround.

Thank you for your patience.

~Tariq

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.