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theresak7818313
Participant
April 25, 2018
Question

Can't view documents runtime error

  • April 25, 2018
  • 1 reply
  • 3815 views

​I keep getting alerts popping up stating:  Microsoft Visual C++ Runtime Library - Runtime Error! - Program: C:\Pro… I can’t view my documents because of it, can anyone help with this, please?

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1 reply

Adorobat
Adorobat
Participating Frequently
April 25, 2018

Hi Theresak,

Are you getting runtime error when trying to view pdfs in Acrobat or Reader? If yes, try following troubleshooting steps:

1- Open Adobe Reader or Acrobat from your desktop shortcut or start menu. If you receive the above error message, close it again and right click the icon.

2- Scroll down and select Properties.

3- Select the Compatibility tab.

4- Under Compatibility mode: select the Run this program in compatibility mode for: checkbox.

5- Select Windows XP from the list.

5- Click Apply OK and check.

Let us know if you need any help.

Shivam

    T
    theresak7818313Author
    Participant
    April 25, 2018

    Thanks Shivam, I tried this but it didn't fix the issue, plus I'm windows 10, if that helps

    Rgds Theresa

    Adorobat
    Adorobat
    Participating Frequently
    April 25, 2018

    Could you try launching Reader/ Acrobat as an administrator and check if that works: Run an Adobe program as administrator | Windows 7, Vista

    Also, let us know the application you are using on the machine - Adobe Reader/ Adobe Acrobat?

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