Can't wait for AI to replace front line support

Question

Front line tech support at Adobe is untenable and I look forward to the day they are replaced by AI. I spent over an hour today just to change the primary account administrator so I could update billing information. This complete lack of quality support at the front leaves me with little regard for those who will lose their jobs when AI replaces them and gives customers the efficient and effective service that we pay for in our subscriptions.

It's not just at Adobe, it's front line tech support nearly everywhere. They are simply not good enough to justify keeping.

Karl Heinz Kremer · Answer

I understand, sometimes we need to vent, but you are only reaching those who are in your shoes: This is a user forum, and almost everybody you meet here is also a user of Adobe's products (and believe me, I"ve sufferend through a number of painful customer service experiences as well). My recommendation is to just try again, and hopefully the next person you get has more experience in the area that you need help with.

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