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E
ernest26512540spqp
Participant
October 10, 2022
Question

Can use premium on iphone but not computer

  • October 10, 2022
  • 1 reply
  • 729 views

I subscribed to acrobat premium through my apple id account on my iPhone and am able to use the premium features there but when I log in through the same apple account on my laptop, I am being asked to pay subscribe again. I have no idea why this is happening and could really use some help.

1 reply

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
October 10, 2022

This subscription will only work on systems with iOS or Android.

M
monica_2590
Participant
November 13, 2025

I had the same problem.  Very dissapointed and do not feel I got value for the price I paid.  Not too happy with Adobe at the moment.  Got an idea I'm not the only one feeling ripped off, and wasted my time trying to get answers out of the chat bot, which is "still learning".  Adobe needs to start adding more value for their exhorbitant fees. Now I have a useless laptop based account as well.

 

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
November 17, 2025

Hi @monica_2590,

 

Hope you are doing well. Sorry for your experience with using the Acrobat Reader Premium subscription.

 

Acrobat Premium is a mobile-only subscription designed for use on mobile devices only.

 

You can use the basic features on either Acrobat Reader or the Acrobat web portal (https://adobe.ly/3K8WJhX).

 

For using the features on the Acrobat desktop application, you would need to have either an Acrobat Pro DC or Standard DC license.

 

More information about it here: https://adobe.ly/445mNkM

 

Hope this clarifies your question.


Regards,
Souvik.

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