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defaultl1uuu6yurr21
Participant
August 25, 2024
Question

Can we fix partial image printing?

  • August 25, 2024
  • 1 reply
  • 201 views

Hello,

 

I have a problem with my printer. regular documentation such as Excel or Word files prints normally. but when either a document with an image or the image file itself prints partially, an error pops up repeatedly. 

 

I found that if I just print with an image file (not in adobe), printing correctly. only happens when I use Adobe print

This topic has been closed for replies.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
August 25, 2024

Hi @defaultl1uuu6yurr21,

 

Hope you are doing well. Sorry for your experience with Acrobat!

 

Are you on the latest version of Acrobat? Please see if you are on version 2024.002.21005.

Also, please let me know the following:

  1. The printer model and driver details are on your end. 
  2. How is the printer connected? (IP, name, wired, PCL, PS)
  3. Is this happening for multiple files or some specific files? If specific files, can we get 1 sample file?
  4. How are the files created? This can be checked in PDF Producer field in File-> Document Properties.  
  5. Has the issue started appearing recently?
  6. Would you mind sharing a screen recording video of the entire event that happens when you try to print?

Look forward to hearing from you.


-Souvik

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