Cancel if it is not needed

Question

I was trying to print a pdf and it would not print no matter what io did. No codes or messages. Nothing. I have a new HP PC and sought support from them. The person enrolled me in trial acrobat extension. I was telling him that it is a cost related extension. The person said, dont worry. Its the reader version. That is what i believe i had for years and I had other work than to sit and stare at the screen.; So I let hime do it with a warning that I didnt want a pay version or a trial. It worked and printed my PDF. So today I see an error text on my Chrome and go to see why. It needed my to check off that it was an extension. As I am working through it it looks like exactly what I dont need. So, I want to get out of it if it is going to cost me and I dont think I need it. Do I? also I cant find any way to accomplish getting information unless I go to a forum. Can someone help me get support? Please

Thanks

creative explorer · Answer

@hankbuck so, let me guess, you are blaming Adobe because you got the sales person to install a free trial version of Acrobat Reader? Number one, why do a free trial version as you can get the full version for free — regular version https://get.adobe.com/reader

If you like to properly remove it, did you sign into Adobe.com? If not, you should be able to remove it. If yes, then you need to cancel it through Adobe.com, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

I would use Adobe Cleaner (from Adobe's website to be safe) and remove anything related to Acrobat that you no longer need. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

For future reference, I would be very skeptical when sales people are just downloading software and installing it as some could come from malicious sites with viruses and malware. Not saying all sales people are bad, but again Adobe does have a version that you can view and print too!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded