Cancel my plan

Question

Quiero cancelar la supcripcion a Adobe Creative Cloud ya que no me la puedo descargar en el ordenador  porque es un equipo profesional y no soy el administrador

Meenakshi_Negi · Answer

Hi Francisco,

Thank you for reaching out.

We did check your Adobe account using the email address used to sign-in to this community. You are subscribed to Adobe Acrobat Pro DC, not to Adobe Creative Cloud service. Could you please elaborate on the issue you experience when trying to install the application?

If you wish to cancel the subscription as you will not be able to use it on your machine, please refer to the steps as suggested here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Let us know if you need any help.

Thanks,

Meenakshi

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