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Question

hopefully i'm not getting charged for accessing this chat --- I wanted to view a document I couldn't otherwise open, so I download Adobe on a free trial - what I didn't know was that along with the reader, all these other items were tagged on, and now adobe is taking out payments for what seems like ... all their products!!! and fyi, I did decline and emailed that I did not want to subcribe beyond the trial period, yet they are taking money out of my account --- where and who do I contact, as it also seems that the email address I used to decline subcription is now a 'no reply'.?.

finally, I tried to cancel, and in order for me to do that I have to pay the full year subcription!!!

Any assistance will be greatly appreciated.

try67 · Answer

You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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