Cancel trial Subscription

Forum|Forum|7 years ago
June 17, 2019
5 replies
1689 views

Hi,

I'm trying to cancel my trial subscription for Acrobat DC & I follow the link to cancel but it takes me to the login page & won't let me login. I've tried changing my password etc, but never lets me in!!

General troubleshooting

Correct answer Meenakshi_Negi

Hi Felicityv,

Sorry for the delay in response.

I have checked your account and the service is already canceled.

Let us know if you still experiencing any issue.

Regards,

Meenakshi

G

greg_7877

Participant

same problem...I want to cancel my free trial period before close of business today. I cannot believe I've wasted 2 hours on this miserable maze of confusion, delay and no results

gupta shivangi

Legend

Hi @greg_7877,

We appreciate you reaching out. What happens when you try to cancel the subscription? Do you get any error?

Let us know.

^Shivangi

S

Sarah28745585cv1g

Participant

I am having the same challenge trying to cancel my free trial.

The service I decided to join the trial did NOT work for my needs, so I am attempting to cancel immediately. I am going in circles as I keep getting error messages, saying that I have to update my password. After 4 attempts to cancel my trial, who can I contact to ensure I am not billed for this?

Meenakshi_NegiCorrect answer

Legend

Hi Felicityv,

Sorry for the delay in response.

I have checked your account and the service is already canceled.

Let us know if you still experiencing any issue.

Regards,

Meenakshi

A

Amal .

Inspiring

Hi There,

I understand the situation and its very unfortunate that you are not able to log in to the account to cancel the membership online. We need some more information for a better understanding.

Are typing the correct email for the Adobe account?
Are you typing the correct password for the Adobe account?

You may try the following steps to log in to the account:

If you don't remember the password, please click on the forgot password under the password field, which will send a password reset link on the registered email address. you may please refer to the link-Learn how to reset a forgotten password or change your existing passwords.
If you don't remember the email address of the Adobe account then you need to contact customer support as suggested by "jane-e".

I hope this will help.

Regards,

Amal

E

Elena28675214cqmq

Participant

salve sono giorni che provo ad annullare il mio periodo di prova e abbonamento ma richiede sempre password nuove o codici verifica e alla fine mi esce scritto di contattare l'assistenza ,potreste aiutarmi , grazie.