Cancelar una cuenta Adobe ID porque perdí la contraseña y el correo de la cuenta ya no existe más

Question

Tengo una cuenta Adobe ID activa de Acrobat Pro, a la cual, ya no puedo acceder porque no recuerdo la contraseña, la cuenta de correo = Adobe ID ha sido eliminada (era de un lugar de trabajo) y el método donde se recibía el código de verificación para hacer el cambio de contraseña es esa misma cuenta de correo. Por lo cual, no puedo cambiar la contraseña.

Tiene facturación actual e indicado lo anterior, no la puedo utilizar en otro equipo hasta el momento, deseo que me indiquen si puedo cambiar el método por el cual se envían los códigos de verificación o de que manera la puedo cancelar.

Gracias.

creative explorer · Answer

@adventurous_Jubilee4328 Adobe's security protocols are designed to protect your account from unauthorized access. The verification code is sent to the registered email to confirm that the person trying to change the password is the legitimate account holder. Since your workplace email account no longer exists, there's no way to receive the verification code, making it impossible to perform a self-service password reset. Even if it did exist, Adobe wouldn't be able to grant you access because you can't prove ownership without the password or the verification code.

At your workplace, many companies have a Password Manager such as Password State or even Google Password Manager, have a look through that. If you don't have access, it is a security measure to prevent former employees from gaining access to a company's software and data, even if it was tied to a personal subscription. Mayb reach out to the IT team of that company

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