Cancell My Subscription!

Question

I cancelled my free trial as I didnt find as much use for the product as originally expected and chose not to comit to a purchase. Now, it keeps trying to bill me (even though I cancelled on time), and isnt letting me re-cancel my plans because the payment didnt go through. Can somebody advise me on what to do? I dont want my time wasted in their call center.

Jeffrey_A_Wright · Answer

Angular_Genie, I am sorry you did not find more value in our services. You are correct, the account you used to start your commitment is past due because the method you used to compensate us for the evaluation and the use of our services was not accepted. Please see https://adobe.ly/49eLyxU for information on how to correct the account. Once the account is in good standing, you can then complete the self-cancel process listed at https://adobe.ly/4aWICXX. You will want to end your commitment soon, ideally without incurring a penalty. ^JW

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