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sklee1216
Participant
February 29, 2020
Question

Cancellation

  • February 29, 2020
  • 2 replies
  • 284 views

I am trying to cancel the plan for 2 months but I can't find where I should do that. There is no cancellation button in "view plan".

I looked up everywhere on the website but it seems like there is no email contact address as well. I have been charged even without using it. Can anybody help me? Anyone knows where I should contact to?

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
February 29, 2020

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

T
Test Screen Name
Legend
February 29, 2020

There’s no email. You have to contact customer service so they can calculate the charge to cancel. You can use the chat icon - bottom right in many pages. Type AGENT. No, isn’t as obvious as the web designers think. 

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