Cancellation - account is still being charged

Question

Hi! I have cancelled my subscription on sept 16, 2025. However I am still being charged on my pay pal small increments of $4.99 for September and October. I have looked everywhere on the website and do not see any additional subscriptions to cancel and do not want to get charged again for something i do not use or have.

i tried going through paypal, but no luck. Please help!

Jeffrey_A_Wright · Answer

Tania, thanks for posting to this public discussion forums. I don't show any charges from this month under the account you used to create your public post. Please see https://adobe.ly/3LqsZ0b for information on how to locate the cause of the charge. ^JW

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