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L
Loulou29687788ou4m
Participant
May 2, 2023
Question

Cancellation FEE

  • May 2, 2023
  • 1 reply
  • 602 views

I wanted a 1 month plan for acrobat. Now that I want to cancel, I was surprised that I have to pay 131 euros as a cancellation fee for the ANNUAL PLAN. This was not clear from the beginning. What should I do to avoid this payment?

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
May 2, 2023

You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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