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Participant
Sep 5, 2025 9:37 AM UTC
Answered

Cancellation fee

A month ago, I cancelled two of my plans and was promised a refund.

 

The next thing I know, Adobe somehow prolonged the subscription and when I cancelled the plans, they charged me a cencellation fee way to high (around € 150.00 each).

 

Is it possible that there was an error on Adobe's side when I initially cancelled my plans?

Amal.
Amal.Correct answer
Legend
Sep 5, 2025 9:45 AM UTC

Hi there 

 

Hope you are doing well and sorry for the trouble.

 

This is something better handled by our billing team here https://adobe.ly/4mHQKPa, click on the contact us button in the lower right corner to start the process.

 

~Amal

2 replies

Participant
Jun 29, 2026 12:41 PM UTC

I’m also charged a monthly fee though I cancelled my plan already few months ago. It’s impossible to contact anybody. I feel mugged!

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Amal.
Amal.Correct answer
Legend
Sep 5, 2025 9:45 AM UTC

Hi there 

 

Hope you are doing well and sorry for the trouble.

 

This is something better handled by our billing team here https://adobe.ly/4mHQKPa, click on the contact us button in the lower right corner to start the process.

 

~Amal

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