A month ago, I cancelled two of my plans and was promised a refund.
The next thing I know, Adobe somehow prolonged the subscription and when I cancelled the plans, they charged me a cencellation fee way to high (around € 150.00 each).
Is it possible that there was an error on Adobe's side when I initially cancelled my plans?
Hi there
Hope you are doing well and sorry for the trouble.
This is something better handled by our billing team here https://adobe.ly/4mHQKPa, click on the contact us button in the lower right corner to start the process.
~Amal
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