Cancellation of subscription

Forum|Forum|5 months ago
October 20, 2025
5 replies
278 views

Hi, I am trying to cancel my free trail of Adobe Acrobat, and everytime I click cancel, it just gives me an error message. I have looked through the website and it seems there is no place I can contact support. How can it be this difficult to cancel a subscription?

What do I do?

Thank you in advance.

Cancel subscription

Correct answer ahmad_9403

Your recommendation does not work, I am facing the same issue (the chat bot does not work). I have contaced the Germany support number and the number do not work. I have submitted a form question but no feedback from adobe so far: https://community.adobe.com/t5/acrobat-discussions/i-am-unable-to-cancel-my-free-trial-error-when-attempting/m-p/15553866

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Sander Lindholm_Ander8178

Participant

I have done every step you suggest, but I still can't cancel my plan. I have tried to contact/call the Norwegian, Danish, and Swedish support phone, but there is no answer.

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ahmad_9403Correct answer

Inspiring

Your recommendation does not work, I am facing the same issue (the chat bot does not work). I have contaced the Germany support number and the number do not work. I have submitted a form question but no feedback from adobe so far: https://community.adobe.com/t5/acrobat-discussions/i-am-unable-to-cancel-my-free-trial-error-when-attempting/m-p/15553866

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ahmad_9403

Inspiring

Same here, all there communication platform are not working. Chat support is not working and the provide contact numbers are not working.

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Sander Lindholm_Ander8178

Participant

This happens to me as well. I want to cancel my subscription for Adobe Acrobat Pro before my trial period ends, but the pages fail to load, including the chatbot. I've also tried to call the Norwegian, Danish, and Swedish support phone, but there is no answer.

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bart_9161

Participant

I have the same problem!!

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D38151070ebij

Participant

I'm getting the same error!!