cancellation of the plan during the probationary period

Question

Hello, I cancelled my subscription before the end of the trial period and it is still continuing. How is that possible? It's like it didn't happen.

JR Boulay · Answer

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through TwiXter: @AdobeCare - https://twitter.com/AdobeCare
There is no email support, so beware of scammers.
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