Cancelled Adobe Acrobat Pro on May 21, 2025, but still being charged CAD $9.44/month for AI Assistant
I started a free trial for Adobe Acrobat Pro and AI Assistant for Acrobat. The welcome email stated that after the free trial ended on May 24, 2025, Acrobat Pro would be billed at CAD $40.94/month and AI Assistant would be billed at CAD $9.44/month.
I later received a cancellation confirmation email stating:
"You cancelled your Adobe Acrobat Pro subscription. You will continue to have access until May 21, 2025, after which your account will revert to a free membership."
Despite receiving this cancellation confirmation, I continue to be charged CAD $9.44 per month.
It appears that cancelling Acrobat Pro may not have cancelled the associated AI Assistant for Acrobat subscription, or the billing system is continuing to charge after cancellation.
- Is the CAD $9.44 charge for AI Assistant for Acrobat?
- Why did that subscription remain active after Acrobat Pro was cancelled?
- Can the subscription be cancelled immediately, even when it does not show up on my account?
