Cancelling Subscription!

Question

Hello,I’m unable to reach customer support via chatbot or phone, so I’m posting here in hopes someone can help.I accidentally subscribed to the Adobe Acrobat Pro annual plan, although I only intended to use it short-term. I believed I was signing up for a monthly, cancel-anytime plan. I no longer need the product and would like to cancel the subscription, as the annual fee is a significant financial burden for me.Since this was a misunderstanding and I only used the service briefly, I would kindly request a courtesy cancellation and refund without the usual early termination fee. Does anyone know what I can do? Thank you very much in advance.Best regards,L

Shivangi_Gupta · Answer

Hi fearless_echo6037,Thanks for reaching out. You can cancel your plan by following the steps listed in this article: https://adobe.ly/3IWqmmdSince this is an annual plan paid monthly which comes at a discounted rate, you may be asked to pay early termination fees for cancelling the plan before term end. You can check the details here: https://adobe.ly/42K2SHGWe hope it helps you make the decision.Let us know if you have any questions. ^Shivangi

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