Skip to main content
J
Joure25785381ggks
Participant
August 24, 2022
Question

Cannot acces Adobe

  • August 24, 2022
  • 2 replies
  • 288 views

Hello,

 

I recently paid my subscription for Adobe (not pro I think) and then it said wait a moment for it to update and when it did it now says I do not have permission to open the application "Adobe Acrobat". 

 

I have restarted my macbook but I still cannot use it. Nor can I uninstall it, and it is updated obviously. I cannot even get into Adobe to sign out and in. 

This topic has been closed for replies.

2 replies

J
Jacqueline J30202572674n
Participant
June 1, 2023

Each time I attempt to open Adobe I am asked for a verificatioin code  I have been sent 5 different codes and they have all been rejected as invalid

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 24, 2022

Hi there

 

Hope you are doing well and sorry for the trouble.

 

As described, you were unable to open the application and use it, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check if that works.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices