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M
micheleg96170890
Participant
April 9, 2020
Question

cannot access any pdf files

  • April 9, 2020
  • 1 reply
  • 320 views

I have a macbook pro, 10.13.6. I purchased adobe acrobat dc about 4 hours ago, and it won't let me open any of my pdf documents. I get this: "There was an error opening this document. Acrobat cannot open this file because a task is still active in Acrobat. Please return to Acrobat and end the task before opening this file." I have forced the application to quit through the Activity Monitor and forced my computer to shut down, but I still can't access any of my pdf files. If I load them onto sharepoint I can see them, but I can't open them through adobe acrobat dc.

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1 reply

Amal.
Amal.
Legend
April 17, 2020

Hi mgrossm

 

We are sorry for the delay in response and the trouble caused. I hope you would be able to fix the issue by now.

 

If it still exists. Please refer to the similar discussion here (https://community.adobe.com/t5/acrobat-reader/adobe-acrobat-reader-dc-being-weird/td-p/10456076?page=1) and see if that works for you. 

 

You may also try to turn off the protected mode for testing. Go to Adobe Acrobat DC > Preferences > Enhanced Security  > Turn off the protected mode and uncheck the Enhanced Security > Click ok 

Note: Please turn on the security after testing.

 

Let us know how it goes

 

Regards

Amal

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