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danicalir
Participant
February 28, 2019
Question

Cannot activate Adobe Acrobat Pro 9 on new laptop

  • February 28, 2019
  • 4 replies
  • 725 views

I am trying to transfer my license for Adobe Acrobat Pro 9 from my old laptop (Macbook Pro) to my new laptop (also Macbook Pro), and am getting an error that my license is invalid. I have already downloaded and installed the whole CS4 suite onto the new laptop and this license worked just fine to activate all my other Adobe CS4 products. I have tried figuring out how to first deactivate the license on my old laptop in case it's only possible to use it on one machine at a time, but can't find any information or options for how to deactivate it (there is no "deactivate" option on the help menu, which is what most documentation recommends).

I also just spent half an hour with a customer support agent on the online chat system who was only able to tell me that there's a dedicated forum team for this issue, so I'm hoping this is the right place to ask for help. Any help with either deactivating the Acrobat Pro 9 license on my old laptop or getting it to work on the new laptop would be much appreciated.

This topic has been closed for replies.

4 replies

T
Test Screen Name
Legend
February 28, 2019

Mind you... it will never say the license is “invalid” because of a license count issue. It may say it if you aren’t using your original install media (Disks).

try67
Community Expert
try67Community Expert
Community Expert
February 28, 2019

Also, activation issues are beyond are ability to help with... Only Adobe can allow you an additional activation if you've reached the maximum allowed. I suggest you call again and tell them that you want an activation counter rest. That is the only thing that can solve this issue, if you've exceeded the maximum allowed number of activations.

T
Test Screen Name
Legend
February 28, 2019

I love the idea that there is a dedicated forum team for Acrobat 9. The fact is that Acrobat 9, like 10 and 11, are out of support: Adobe won't help, and anyway can't help you make it run on an incompatible system.

The good people in the forum may share what help they can, but they aren't a team, or dedicated to a particular task...

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 28, 2019

1. the forums are for user-to-user communication so saying there's a forum team for your issue isn't accurate.

2. your os is not compatible with acrobat 9 so there may not be a solution other than using an old mac or old os (eg, paralells) on your new mac.

that said, what error message do you see when installing?

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