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MichaelAlanStuart
Participant
December 25, 2018
Question

Cannot activate old version ACROBAT X PRO too many activates on old computer long gone

  • December 25, 2018
  • 1 reply
  • 973 views

How can one activate of an older copy Acrobat  PRO,
when the previous computer it was on is now long gone (8yrs)?

NOTE Your chat people don't know how, which makes your support instructions below a dead-end.

What now? (please reset the activation count)

Reference the ADOBE support page Activation limit reached or Sign-in failed error

  • See item 1. Can't access your old computer?
    If you can't access your previous computer (for example, you reformatted the hard drive or lost the computer), don't worry. We can help you deactivate your app from your old device. Make sure that you have your serial number or Adobe ID handy, and then contact us.
  • Adobe ID   [removed by moderator]
  • Serial Number [removed by moderator]

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
December 25, 2018

Hi MichaelAlanStuart,

As per the issue description mentioned above,  you are unable to activate acrobat x as you are getting activation limit reached message when trying to do so, is that correct?

As you are getting activation limit reached message when trying to activate acrobat x on a new machine, please contact support for activations related issues using this link: Contact Customer Care

Thanks,

Shivam

try67
Community Expert
try67Community Expert
Community Expert
December 26, 2018

Make sure to tell them you're only interested in resetting the activation counter, as anything else regarding this version is no longer supported.

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