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A
Anonymous
December 5, 2020
Question

Cannot activate serial number of my Adobe Pro 2017 license, on a MacBook Pro w. OS Big Sur 11.0.1

  • December 5, 2020
  • 3 replies
  • 1214 views

Eventhough I confirmed with Adobe Support having deactivated all my other sessions on any other computer, I still get the same error when trying to activate Adobe Acrobat Pro 2017 on my new macbook pro. Having spent at least a few hours in 5 chat and 2 phone sessions, the Adobe support team is not able to solve the issue. They promissed to look into it and call me back. This was about 10 days ago, no answer. The support cases, as shown in my profile, have all been closed as "resolved". I have filled in a few feedback quesitonnaires letting them know the case is not solved and how unhappy I am. No reaction. 

 

Is that how you treat your customers? Anyone out there who has a view on this or can help?

 

Error message: (German)

Die Höchstzahl von Computern, auf denen die Seriennummer xxx verwendet werden darf, ist bereits erreicht. Sie müssen einen anderen Computer deaktivieren oder eine andere gültige Seriennummer angeben, damit Sie Adobe Acrobat auf diesem Computer erneut 

      This topic has been closed for replies.

      3 replies

      M
      Michael2267740285p5
      Participant
      May 17, 2023

      Geben Sie mir entsprechende Computer an (pmbrunn@t-online)

       

      R
      ruedigerb64437553
      Participant
      June 5, 2021

      Hi, i have the same issue. No soulution found until now. My computer ist the Mac Mini with M1 chip. Ist the any qualified answer found yet?

       

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      June 5, 2021
      quote

      Hi, i have the same issue. No soulution found until now. My computer ist the Mac Mini with M1 chip. Ist the any qualified answer found yet?

       


      By @ruedigerb64437553

      What are your software versions of Acrobat? What is your configuration? Did you deactivate before trying to activate on your new system?

       

      Did you contact Adobe customer care on this? Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

      (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
      https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

      ABAMBO | Hard- and Software Engineer | Photographer
      Just Shoot Me
      Just Shoot Me
      Legend
      December 5, 2020

      Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.

      Is this on one of the new M1 Apple CPUs or one that has an Intel CPU?

      I think part of the problem is MacOS 11 and the other part the M1 chip if the Mac you have has that CPU.

      I have no solution for you.

       

      I hope this helps. Best of luck to you.

       

       

       

      A
      Anonymous
      December 9, 2020

      Hi

      my CPU is the following: 2 GHz Quad-Core Intel Core i5

      Cannot understand what the CPU has to do with my problem. What are the conclusions now?

      BR

      Stefan

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