Cannot add signature in custom package deployement

Question

Hello everyone,

I just deployed a custom adobe acrobat pro package in which I disabled upsell and sign in pop up.

I also added my file server location in security .

Now my users are getting an error while adding there signature to pdf file that update is needed.

i checkd and found no update was rolled yet.

Attached is picture of error. Please share any leads on this error.

Souvik Sadhu · Answer

Hi @IT36391734i7l3,

Hope you are doing well. Sorry for the trouble, and the delayed response.

In case you are looking for a solution, here are some suggestions below:

The solution is to enable the Document Cloud Services on the machine by changing the value of the following registry key:

[HKLM\Software\Policies\Adobe\<product name>\<version>\FeatureLockdown\cServices]
bToggleAdobeDocumentServices=dword:00000000

Another solution would be to enable the Acrobat Updater by default. The location:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
"bUpdater"=dword:00000001

-Souvik

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