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Yun Ho288067559085
Participant
March 10, 2023
Question

Cannot cancel the free-trial membership of Adobe Acrobat

  • March 10, 2023
  • 2 replies
  • 554 views

As i am login using the Social ID, it is not allowed to manage my plan to end the free-trial suscription of Adobe acrobat. My account is locked due to mutiple logins.

 

It was quite annoying on this arrangement that cannot login using Social ID.

 

My account will be charged soon.

 

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
March 10, 2023

Hi Yun Ho288067559085,

 

Thank you for reaching out.

 

Please use the steps as suggested in the following help document: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. 

Hope the information helps.

 

Thanks,

Meenakshi

 

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Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
March 10, 2023

I would recommend that you contact your local sales team.

Can you describe what you mean by 'Social ID' so we are all on the same page.

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