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Participant
February 27, 2024
Question

Cannot change primary email address

  • February 27, 2024
  • 2 replies
  • 394 views

My primary email address is no longer in operation so I wanted to convert my secondary email address to primary and add a new secondary address.

I deleted my secondary address then typed it ito the  Change Primary Address box  but got the message "email address already used".

Tried again after half an hour and was still getting the message. I have currently got the same address for primary and secondary, but it is one I don't use much.

Any ideas please?

 

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
February 27, 2024

Change first the secondary address to a new secondary address (if needed, create a new address for that) and change then the primary address to the former secondary address.

ABAMBO | Hard- and Software Engineer | Photographer
Amal.
Community Manager
Community Manager
February 27, 2024

Hi @dch222 

 

Hope you are doing well and thanks for reaching out.

 

Please go through the help page https://helpx.adobe.com/x-productkb/global/fix-error-adobe-id-email-change.html and see if that works.

 

~Amal