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R
REOALEXKING
Participating Frequently
July 20, 2017
Answered

Cannot convert web page to PDF using any web browser

  • July 20, 2017
  • 1 reply
  • 19377 views

I have had Adobe Acrobat Pro DC for a long time, never had an issue using Windows 7 OS. Now that I have Windows 10, I cannot convert any Web page to PDF using any Internet browser, including Edge, IE, Chrome or FireFox.

I have reinstalled all programs many times, never a change.  All I get for an error msg is that the conversion process failed.  I have several third-party 'tools', all of whom advertise themselves as the fix of choice, none work.  I have installed, updated, read instructions until I am blue in the face, without positive result of any kind. Oddly, an extensive search of various Adobe forums fails to turn up any mention of this problem. I have Windows 10 Pro running on a Lenovo ThinkPad E540, all up to date, plenty of swap file and RAM room, 16GB, virus and malware free.  As mentioned, I never had this or any problem using Adobe Acrobat on any Windows 7 platform.

Alex King, MCP, A+, et. al.

    This topic has been closed for replies.
    Correct answer Dov Isaacs

    Thank you for your response.

    The upgrade was necessary for other reasons and purposes. The Adobe Acrobat DC Pro issues are coincidental.

    I am wondering why the Plug-ins are still available and recommended in many other related browser circles.

    Perhaps I should consider backing down to an earlier version of Acrobat.

    When Windows 10 first emerged, I raised this issue with Adobe, which responded that it was all being worked on and I should soon expect a fix. I subsequently somehow missed the Plug-in compatibility change.

    Thanks again.


    Acrobat DC supports Internet Explorer 11 for PDF display and creation on Windows.

    Acrobat DC supports Google Chrome only for PDF creation on Windows. Google pulled the plug on the mechanism we used to provide PDF display within a Chrome browser window; in Chrome you can new either configure it to use their subset PDF browser, save the PDF file, or to open the PDF file in Acrobat or Reader.

    Microsoft does not currently provide a mechanism for us to plug into Edge for either PDF display or creation.

    Firefox  pulled the plug on the mechanism we used to both create PDF from an HTML window or to provide PDF display within a Firefox browser window. We would need to totally rewrite the mechanism we had.

              - Dov

    1 reply

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    July 21, 2017

    I have always found it easiest to initiate the conversion from within Acrobat, and not in the browser.

    • Go to the website and copy the URL.
    • Return to Acrobat DC
    • File > Create > Create PDF from Web Page
    • Paste in the URL
    • Tweak your settings and click Create

    ~Barb at Rocky Mountain Training
      R
      REOALEXKINGAuthor
      Participating Frequently
      July 21, 2017

      Thank you for the prompt response.

      Your preferred method would seem to be in line when a single Web page conversion is desired, however, the process does not suit my needs.  For years, I have been able to convert a browser Web page to a handy PDF file format with but one click on the appropriate Adobe tool bar icon.  Never had a problem, even with windows 7.  Then came along Windows 10.  I employ Edge, Chrome, IE and Firefox.  Each now have plug-ins for Adobe, especially Chrome and Firefox.  I even get an Adobe tool bar on the latter two.  There is a CONVERT icon clearly evident on the tool bars – BUT – the conversion process has never worked for me.  Not once.  Why not?  If Adobe has gone so far as to include a conversion icon or two on their tool bars, then why does the process ALWAYS fail?  I can PRINT to Adobe PDF, but too much detail is left out, especially functional URL links.

      I do all my buying and other shopping on line.  I maintain a record of all transactions, including copies of all associated Web pages.  During the process, I must be able to click once to obtain a Web page conversion to PDF, including functional URL links.  Lots of Web pages involved in most transactions; click, click, click!  In seconds I have it all, an identical PDF file version of the HTML Web page, pictures, URL links and all.  Until Windows 10, never a problem.

      If Adobe is going to place a conversion icon on at least Chrome and Firefox, why does the APP always fail?

      I trust that no one is going to ask me silly questions, like have I applied the correct Plug-in.  I have installed and reinstalled all APPS, Plug-ins, and everything short of a clean OS (will not do that – too much to lose).

      [Private info removed]

      try67
      Community Expert
      try67Community Expert
      Community Expert
      July 21, 2017

      You must have an outdated version of Acrobat DC and/or the browsers. The Acrobat plugin is no longer compatible with any of these browsers, except for IE, due to changes in the policies regarding plugins in those browsers, or other incompatibilities.

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