Inspiring

Answered

Cannot crop in Acrobat Pro DC

Forum|Forum|3 years ago
August 22, 2022
8 replies
19686 views

After years of using Acrobat Pro X I was forced to get a subscription for Acrobat DC Pro because X wouldn't install on my new system. For many, many reasons I am very unhappy.

The latest is annoyance is cropping pages. I've always been able to select the section of the page I wanted to keep and crop much as you would in Photoshop. Following the Adobe instructions, I am never able to draw a frame of the area to be cropped. The cursor turns into an arrow, but it doesn't respond. All I get is a "Set Page Boxes" dialog.

Is there another way of doing it?

How to

Correct answer dg2727

Thanks, maxwithdax.

I have been doing that all along.

I open the pdf, click "Edit PDF" on the right-hand side, then click "Crop Pages."

The cursor turns into the cross hairs, but nothing can be selected. It doesn't respond at all.

Double clicking opens the dialog box.

This very troubling because I regularly need to crop PDF pages and in X it was very easy.

I just chatted with supported. They remoted into my machine and needed to make a registry change. Now it works.

Thanks for trying to help.

cohesivec96699632

Participant

I was having this issue on Adobe Acrobat Pro for MAC and what I noticed is that the Crop Box option does not show up after you have made the selection (and right click it) unless you have closed the left-pane with the tools prior to it. Let me know if this helps with your issue!

_AWID_

Inspiring

Has anything happened on this matter yet?

My issue is, I can crop BUT not the way I`d like to do. I would like to crop several pages to their final size. Unfortunately, they aren't cropped at all, or only to the mask I created. This happens regardless of what I select in the menu.

Y

yvetteh94606532

Participant

I cannot crop at all. I've tried all the tools, all the suggestions here, etc. Nothing works ...
Adobe, do y'all have a solution/fix on this after all these years!?!??!?

G

GlennAndo

Participant

I got it to work but its more cumbersome than it was. Select crop. Left mouse button drag desired cropbox. Press Enter. Dialogue box appears. Select "Revert to Selection". Press OK.

S

Sound-David Williamson

Participant

Had the problem and tried the various solutions here and on other forums. Only thing that worked was using the old Acrobat version unti.... a few weeks ago it started working on the new version too. Didn't do anything to change it. Appears someone at Adobe woke up to the bug and fixed it.

K

konsole100

Participant

Same Problem here - this bug stays with me since years. what a shame

C

Carrie26666971unyb

Participant

This is a workaround of course, but I too always used the crop tool and now it doesn't work. I opened the file as an image in a pic viewer, clicked Edit Image, then cropped there. Save as pdf or direct the reopen in Adobe program and see if that works. I realize I don't know the volume you are working with, but it might be managable for you.

Multipasser

Inspiring

Hello Adobe!!!! crop tool is NOT working almost for a year now!

What is going on??

S

SubratoNamata

Adobe Employee

Thanks for reporting the issue. The issue seems intermittent and I checked at my end and unable to reproduce the issue. Could you please share following information,

1. OS version

2. Acrobat version

3. Any specific setup, or, on a file, resolution is it happening?

4. Any screenshot or, screen recording, if you can share, wull be helpful.

Regards,

Subrato

Acrobat Quality team

J

judy-loo

Participant

Can I just say I agree with you! I was forced into the subscription as well and it is seriously terrible. It constantly freezes and I can't crop either. I came on this page to see if I could find a simple solution to fixing the crop problem and saw this and just had to respond with my unhappiness too.

V

Violetta258291988mlf

Participant

I was having a similar issue. I enabled the updated acrobat view, which allowed me to crop. After disabling the updated view, I was able to crop in that view again. If you're using the old view, this might work for you too.

D

David351294909ebg

Participant

Hi Violetta, where do you go to enable/disable the "updated acrobat view"? Somewhere under "Preferences"? thanks, David

R

rockye35771983

Participant

I cannot crop. Nightmare. Where can I find people to help me crop. Is there another application I can get to crop. Acrobat 17 Pro. Infuriating. I need to crop. X worked great.

S

sivey@pdx

Inspiring

I am in the same boat. Is there a way to go back to X? Let me know please if you get a solution.

H

Heather33384609kzry

Participant

I am having a similar problem. But when I select crop, the page just stays on loading forever and never actually loads for me to be able to do anythig.

maxwithdax

Community Expert

Verify this is your workflow.

Edit PDF
Select Crop Pages from the top tool bar
Hold down your mouse button and drag your container area
Press Enter
Adjust the properties in the Page Boxes Dialog.
Click Ok.

D

dg2727Author

Inspiring

Thanks for your reply.

>>Hold down your mouse button and drag your container area

I'm assuming that you mean to "drag your container area" on the actual file. When I hold the mouse button down there is no response. All I get is the "Set Page Boxes" dialog.

And what I find very odd is that on the right side of the window everything is grayed out except "SCANNED DOCUMENTS."

Is this the way it's supposed to look?

Cropping pages is something I used thousands of times in X. If this really is the only owrkflow, then this is a dramatic step in the wrong direction.

maxwithdax

Community Expert

Sorry for not being more clear. Before you select your drag your container area on the document you have to click the Crop Pages Tool (see blue text in attached screenshot circled in red). This activates the crop selection tool.

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