Cannot Delete Remnants of Acrobat DC

Forum|Forum|8 years ago
May 18, 2018
2 replies
1400 views

Help! Microsoft Windows updates fouled up my Adobe products. I have restored Windows to an earlier build, and was able to reinstall Creative Cloud desktop. However, even though CC Desktop shows Acrobat DC as "installed," it's not. It's been removed and the registry has been cleaned, but CC Desktop still shows it. If I select "Uninstall" from the Desktop it gets to 1% complete and then stops. I can't reinstall it without first uninstalling it, yet there's nothing else to uninstall. AcroCleaner2015 doesn't work either - it doesn't even give me an Acrobat DC option to remove. Can anybody help? It's been over 24 hours since I was able to do any actual work! Thanks in advance.

This topic has been closed for replies.

gregh86767784Author

Participant

Karl Heinz, thanks for this. I don't see anywhere the option to select a trial install, only the regular install (which fails when I attempt it). Is there a different place I should go to select the trial version?

Karl Heinz Kremer

Community Expert

I just tried to walk through the steps I outlined, and noticed that the download process was apparently changed on Adobe's end. I was however able to download the correct Acrobat installer via the link published here: https://prodesigntools.com/adobe-cc-2018-direct-download-links.html - just scroll down to the "Other Tools" section - you'll find Acrobat as the first entry in that list. When you run that installer, one of the first few screens will ask you about trial/subscription vs. serial number.

G

gregoryh2496286

Participant

OK, I removed everything as you described and then ran the CC Cleaner from the link you provided. I then reinstalled CC Desktop and all the apps are marked "Install" with the exception of Acrobat DC, which still says "up to date" even though it's not there at all. In other words, I've just wasted another hour and am exactly where I was before. I've now lost 32 hours of productivity and am nowhere. Is there not anyone who can help me straighten this mess out? Cost is not an option, I just need this to work. Can somebody please help me?

Karl Heinz Kremer

Community Expert

The Acrobat Cleaner will not work in this instance: You cannot use it for Acrobat that is installed as part of a CC installation. There is a CC Cleaner, but that would require that you uninstall all of CC (Use the Creative Cloud Cleaner Tool to solve installation problems). You can install Acrobat outside of the CC Desktop application. You would select to install a trial/subscription version of Acrobat during the installation. Once that is installed, you may be able to uninstall using CC Desktop again. If that does not work, then I would go with the complete uninstall to run the Cleaner. You can download Acrobat from here: Download and install Acrobat DC subscription on a computer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded