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janusz16B6
Participant
June 17, 2021
Answered

Cannot fill and sign

  • June 17, 2021
  • 6 replies
  • 2023 views

Cannot fill text document.

After I choose Fill & Sign, click the cousour on position - just half-transparent text "Fill teh text here" appears.

Before coursor appeared and I could type text-not now.

I can still Sign document as I did before.

Any idea. I'v tried to re-install Adobe - no changes.

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Correct answer Meenakshi_Negi

Hi Janusz,

 

We have released an optional update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

 

Let us know how it goes.

 

Regards,
Meenakshi

6 replies

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
June 25, 2021

Hi Janusz,

 

We have released an optional update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

 

Let us know how it goes.

 

Regards,
Meenakshi

allcitysf13
Participant
February 15, 2023

I tried to install the optional updates and they failed to install - got an error. This is on a mac with updated Ventura 13.2.1.

    Donald29018457i136
    Participant
    March 22, 2023

    I have similar problem. I completed a form with Fill & Sign using the Add Text Ab tool. I returned to it several times over two days to complete. Today when returing to correct and add text as I have before the Add Text Ab tool is not on the menu bar and nowhere to be found. I tried updating with the link provided above but it failed to load indicating it "encountered and error that caused it to fail." 

    MacPro (late 2013) 

    OS Monterey 12.6.3

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    June 17, 2021

    Hi Janusz,

     

    Thank you for reporting this.

     

    Could you please confirm the application and OS version on the machine?

    It would be helpful if you can share a video of the issue occurring at your end.

     

    Thanks,

    Meenakshi

     

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