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erica49315800
Participant
September 17, 2020
Question

Cannot fill fillable areas in PDF

  • September 17, 2020
  • 2 replies
  • 505 views

I'm using Acrobat DC and have a paid subscription to Adobe. 

 

I'm trying to fill in a fillable document, which I need to send in asap. Before I download the document, I can fill it in online while using safari, however, after I download it, I can click on fillable areas, but no text is being entered. 

 

I've checked the securities (there are none), and I've checked to make sure that my ink isn't white (it isn't). Why can't I fill in this damn document?!

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
September 17, 2020

1. Be sure to download the PDF form into your computer.

2. Be sure to open this form using Acrobat Reader (vs Apple Preview which does not really support AcroForms).

Acrobate du PDF, InDesigner et Photoshopographe
gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
September 17, 2020

Hi Erica,

 

PERHAPS it's because you started to fill in the PDF before you downloaded it and did something to lock it during the download step? Some PDFs do lock after you've signed it, did you sign it in the Browser?

 

Also, when you are looking/working with a PDF in a browser, you are using that browser's PDF engine which may not be the best and that could have broke the PDF. So I go back to my question if you can download the original PDF before you started filling it out on line?

 

Good luck!

L
LornaETurner
Participant
September 17, 2020
It's okay you have a lock on it. you're going to have to unlock encryption
answering to go into your settings and you going to have to do it there in
order for the document to go through
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