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Ben33055007800f
Participant
October 20, 2023
Question

cannot find serial number

  • October 20, 2023
  • 2 replies
  • 683 views

Hi, 

 

I just subscribed to acrobat pro and tried to use the software.

 

I was using acrobat on an old mac, and the software started to ask me for serial number after login.

 

I cannot find the serial number by any means. Please help!

    This topic has been closed for replies.

    2 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    October 20, 2023

    If it's asking for a serial number you installed the wrong version. Remove it and download the correct one from your account on Adobe.com, or via the Adobe Creative Cloud app.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 20, 2023

    The subscription does not need a serial number. You need to be signed in. Where did you subscribe to Acrobat Pro? (website, link)

    ABAMBO | Hard- and Software Engineer | Photographer
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